Reimagining Customer Success

Zinnov rates Sainapse as "product to watch out for" in Hyper Intelligent Automation space for Customer Support

Support

Autonomous case creation across channels and languages means more productive agents that focus on the critical rather than the transactional

Classification & Triaging

Zero-touch routing of cases to relevant groups instantly connects customers with the people who can solve their issues

Solution Recommendation

Knowledge is displayed as-is where-is from across sources and solutions are shown natively to ensure your CX can go from reactive to empathetic

Autonomous orchestration of BOTs and automation scripts across connected applications enables the focus to be on the important, rather than the everyday

Data Management

Cognitive deduplication and semi-supervised learning means always-clean data without needing consultants or business rules

Data enrichment

Autonomous enrichment of master data records of all internal and third-party sources means you finally have the most comprehensive database possible