The teams already running Sainapse
The eight customer stories
Each study covers one customer, one deployment, with the metrics we measure against.
- PO to Sales Order, Automated
Sainapse reads the purchase orders and opens the sales orders in Oracle, with no manual rekeying.
- Email to Service Request, at 300k per Day
Sainapse turns a global support inbox into service requests, in production.
- PO Automation with SAP
Sainapse reads the purchase orders and posts them into a regulated SAP environment.
- Full Ticket Lifecycle, 93% Accuracy
Sainapse triages, responds, and resolves, instead of suggesting and handing the ticket back.
- MRR-Based Support Tiering
Sainapse routes tickets and applies SLAs by revenue, so the highest-value accounts move first.
- 32M Emails per Year, on Salesforce
Sainapse handles the email volume inside the Salesforce system the team already ran on.
- Proactive Churn Detection
Sainapse reads support, contract, and usage data, and flags the accounts drifting toward cancellation.
- Cross-System Enterprise Deployment
a multi-system rollout across the enterprise stack.