The agreement and the service
These terms are an agreement between you and Sainapse Inc. If you use the site or the platform for a company, you agree on that company’s behalf. A signed order form, if you have one, controls if it conflicts with this page.
Sainapse is a customer-intelligence platform. It reads the systems customer-operations teams already use, and it can classify work, extract fields, draft a response, or write the next action back under the gates the customer sets.
The marketing site at sainapse.ai describes the product. It is not the product. Customer Data is the data you send us. Output is what the platform produces from that data.
Accounts, customer data, and AI outputs
You keep all rights in the data you send to Sainapse. We receive only the licence needed to provide the service. We keep all rights in the platform itself, including the software and the way the product is put together.
Sainapse uses AI. Outputs can be incomplete, outdated, or wrong. You are responsible for reviewing outputs before they are used as a decision, sent to a customer, or written into a system of record.
You are responsible for the people you let into an account, for the data you send, and for keeping access credentials secure. We do not use Customer Data to train general-purpose foundation models offered to other customers.
Acceptable use, fees, and confidentiality
You may use the service only for lawful business operations. You may not break the law, interfere with the platform or another customer’s tenant, probe or load-test it without our written permission, or bypass a quality gate or access control.
You may not use Sainapse to generate content you know is unlawful, or as the sole basis for a decision that law requires a person to make. A draft is a draft until a person on your team accepts it.
Fees, if any, live on the order form. Each party will keep the other’s confidential information confidential, except for information that is public, independently developed, or required to be disclosed by law.
Disclaimers, liability, and indemnity
The site and the platform are provided as is. We do not warrant that AI outputs are accurate, complete, or fit for a particular purpose, or that the service will be uninterrupted or error-free.
Except for fraud, wilful misconduct, or a breach of confidentiality, each party’s total liability under these terms is limited to the fees you paid us for the service in the twelve months before the claim.
Neither party is liable for indirect, incidental, special, or consequential damages. You will defend us against claims arising from Customer Data or your misuse of the service. We will defend you against claims that the platform itself infringes a third party’s intellectual property.
Term, changes, and how to reach us
These terms apply for as long as you use the site or the platform. We may suspend or end access if you materially breach them. On exit we delete or return Customer Data as described in the Privacy Policy, except records we must keep by law.
We will post changes on this page and update the date above. If you have a signed order form, its governing law and venue apply. Otherwise these terms are governed by the laws of the United States, and disputes may be brought in a court of competent jurisdiction.
Questions about these terms can be sent to contact@sainapse.ai. Formal legal notices should go to that same address until we publish a different notice address.