Customer Support
Intelligent Triage & Routing
Hand-offs: 4 → 1.2. That's what routing accuracy means.
What it is
Accuracy percentages are vendor math. Fewer bounces between teams is money. Sainapse classifies the ticket, then routes it through rules your supervisors configure, so every queue decision can be read back afterwards instead of guessed at.
How it works
How it works.
Classification feeds routing directly. Sainapse applies the workflow rules your supervisors set to the fields it just classified, so the policy stays theirs and anyone can read back why a ticket went where it did.
Where it shows up
Where it shows up.
Ford's IT operation runs 250,000+ tickets a year through Sainapse triage at ~100% routing accuracy, with hand-offs down from 4 per ticket to 1.2.
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