--- title: "Sainapse — Customer intelligence that gets work done" canonical_url: "https://www.sainapse.ai/" markdown_url: "https://www.sainapse.ai/index.md" text_url: "https://www.sainapse.ai/index.txt" --- # Sainapse — Customer intelligence that gets work done ## Customer intelligence that gets work done Sainapse transforms customer signals into intelligent action, understanding context, making decisions, and completing work across the systems your teams already use. - [Book a demo](https://www.sainapse.ai/book-a-demo) - [See how it works](https://www.sainapse.ai/#platform-engine) ## Trusted by industry leaders Freshworks; Ford; Avery Dennison; Glenmark; Mindsprint - 93% — production accuracy over 12 months — Freshworks - 110,000 — orders/week — Avery Dennison - 97% — accuracy, highest-volume workflow — Global logistics leader Problem ## Your customer operations are scattered across systems Customer data lives across CRMs, ERPs, inboxes, helpdesks, documents, and spreadsheets. Your team spends more time finding information than acting on it. - for support - for operations - for IT - for founders ## One product, three workflows Sainapse is one product: an intelligence layer that runs your customer-facing workflows. Each workflow resolves a different part of the customer lifecycle and plugs into the systems your team already runs on, with no change to your existing stack. - 1. DOCUMENT INTELLIGENCE - 2. ACCOUNT INTELLIGENCE - 3. CUSTOMER SUPPORT Workflows ## What each workflow does ### [Document Intelligence](https://www.sainapse.ai/workflows/document-intelligence) Turn documents into intelligent action. Extract, understand, and automate work from invoices, purchase orders, contracts, emails, and more. [document intelligence](https://www.sainapse.ai/workflows/document-intelligence) ### [Customer Support](https://www.sainapse.ai/workflows/customer-support) Resolve customer work, not just customer questions. Automate ticket classification, routing, responses, and resolution across your existing support stack. [customer support](https://www.sainapse.ai/workflows/customer-support) ### [Account Intelligence](https://www.sainapse.ai/workflows/account-intelligence) Continuously monitor customer health and trigger the right actions before customer issues turn into churn. [account intelligence](https://www.sainapse.ai/workflows/account-intelligence) Loop ## The 5-step loop Steps: Connect → Understand → Decide → Act → Learn [Sainapse improves with every pass](https://www.sainapse.ai/workflows) From reply to resolution ## Sainapse works the ticket until it's resolved 880,000+ tickets processed, 60% reduction in average handle time (Freshworks) [Customer story: Freshworks full ticket lifecycle](https://www.sainapse.ai/customers/freshworks-full-ticket-lifecycle) Built for messy operations ## Sainapse reads your documents and does the work No rip-and-replace. No process redesign. Sainapse works inside the systems your team already runs on. 95% automation rate across 110,000 weekly orders. The remaining cases are routed to people and used to continuously improve the system. (Avery Dennison) [Customer story: Avery Dennison purchase orders to sales orders](https://www.sainapse.ai/customers/avery-dennison-po-to-sales-order) Autonomy with evidence ## Sainapse acts alone only when you say it can Every workflow starts under your team's review. Sainapse takes on more of it as it proves itself in production, and every action stays gated and logged. Explore the workflows [Explore the workflows](https://www.sainapse.ai/workflows) Governance ## Every action is governed, auditable, and reversible. AI should know when to escalate. Sainapse routes uncertain decisions to people instead of guessing, with complete visibility into every action. [security & trust](https://www.sainapse.ai/security) [security & trust](https://www.sainapse.ai/security) ## Customer operations are too complex for chatbots and too important for black-box automation. - [Book a demo](https://www.sainapse.ai/book-a-demo) - [See the business case](https://www.sainapse.ai/book-a-demo) - [Request a security review](https://www.sainapse.ai/security) ## FAQ ### what Sainapse is Sainapse is the intelligence layer for customer operations. It reads your tickets, orders, and documents, decides what to do, and does the work in the systems your team already runs on. One engine carries three workflows, and each resolves a different part of the customer lifecycle. ### when it acts alone Sainapse escalates instead of guessing. It acts alone only when it's sure, and every action is gated and logged. When it isn't sure, the ticket goes to a person on your team, and Sainapse learns from what they decide. You set how sure it has to be. ### where data lives Your data stays with you. Sainapse connects to your existing stack and acts in place, so there is no migration, no second copy of record, and no rip-and-replace. Sainapse runs in your own cloud or your own data center, and your documents never leave your own systems. ### which systems it works across CRMs, ERPs, inboxes, helpdesks, documents, and spreadsheets — the systems your team already runs on, with no change to your existing stack. ### time to value Sainapse starts on your real tickets and documents right away, not after a redesign. It plugs into the workflows your team already runs instead of replacing them, and it learns from the tickets your agents have already closed rather than waiting for someone to write the documentation first. ## Sitemap See the full [Sainapse sitemap](https://www.sainapse.ai/sitemap.md).