---
title: "Sainapse: Proactive Alerts"
description: "Alerts fire when an account's signals cross a threshold, landing in your team's queue with the trigger, signal history, and a recommended action attached."
canonical_url: "https://www.sainapse.ai/features/proactive-alerts"
markdown_url: "https://www.sainapse.ai/features/proactive-alerts.md"
text_url: "https://www.sainapse.ai/features/proactive-alerts.txt"
archetype: "feature-leaf"
---

# Sainapse: Proactive Alerts

Account Intelligence

## Proactive Alerts

Alerts arrive with their evidence attached.

On this page:

- [What it is](https://www.sainapse.ai/features/proactive-alerts#features_proactive_alerts_03)

- [How it works](https://www.sainapse.ai/features/proactive-alerts#features_proactive_alerts_04)

- [Where it shows up](https://www.sainapse.ai/features/proactive-alerts#features_proactive_alerts_05)

- [Part of](https://www.sainapse.ai/features/proactive-alerts#features_proactive_alerts_06)

Updated August 2026

What it is

When account signals cross a threshold, Sainapse does more than send a notification: it re-routes the open ticket, briefs the CSM with the signals behind it, and flags the account when the value warrants it.

How it works

## How it works.

The plan uses the machinery the rest of the platform already runs on: threshold rules configured as workflows, every alert carrying its trigger, its signals, and a recommended action, every decision logged with its reasoning.

Workflow alerts run in the platform today; account-risk alerts are the next step.

Where it shows up

## Where it shows up.

On top of the linked account record and the health and tier kept in sync on it

The same record every other Account Intelligence capability reads, so an alert arrives with the account's context already attached rather than as a bare notification someone has to go research.

### Part of

- [Account Intelligence](https://www.sainapse.ai/workflows/account-intelligence)

- [All features](https://www.sainapse.ai/features)

## See it on your documents, tickets, and accounts.

- [Book a demo](https://www.sainapse.ai/book-a-demo)

## Sitemap

See the full [Sainapse sitemap](https://www.sainapse.ai/sitemap.md).