---
title: "Sainapse: Grounded Response Drafts"
description: "Response drafts cite the KB article, SOP, or resolved ticket behind every line in Freshdesk or Salesforce. Ford accepts 95% of them with zero edits."
canonical_url: "https://www.sainapse.ai/features/grounded-response-drafts"
markdown_url: "https://www.sainapse.ai/features/grounded-response-drafts.md"
text_url: "https://www.sainapse.ai/features/grounded-response-drafts.txt"
archetype: "feature-leaf"
---

# Sainapse: Grounded Response Drafts

Customer Support

## Grounded Response Drafts

95% of drafts ship without a single edit.

On this page:

- [What it is](https://www.sainapse.ai/features/grounded-response-drafts#features_grounded_response_drafts_03)

- [How it works](https://www.sainapse.ai/features/grounded-response-drafts#features_grounded_response_drafts_04)

- [Where it shows up](https://www.sainapse.ai/features/grounded-response-drafts#features_grounded_response_drafts_05)

- [Part of](https://www.sainapse.ai/features/grounded-response-drafts#features_grounded_response_drafts_06)

Updated August 2026

What it is

Agents don't accept these drafts because they trust the AI. They accept them because every claim carries its citation. Sainapse pulls from your KB, SOPs, and past resolved tickets, and the draft lands in your agent's own composer with the evidence attached.

How it works

## How it works.

Sainapse grounds each draft in cited sources, and a citation chip links every line back to where it came from.

When confidence sits below your threshold, Sainapse asks a clarifying question instead of guessing. Every edit an agent makes becomes training data.

Where it shows up

## Where it shows up.

Inside Freshdesk, Salesforce, ServiceNow, and Zendesk. The draft is waiting when the agent opens the ticket. Ford's IT team accepts 95% of drafts with zero edits, and Freshworks holds 93% accuracy after 12 months in production.

### Part of

- [Customer Support](https://www.sainapse.ai/workflows/customer-support)

- [All features](https://www.sainapse.ai/features)

## See it on your documents, tickets, and accounts.

- [Book a demo](https://www.sainapse.ai/book-a-demo)

## Sitemap

See the full [Sainapse sitemap](https://www.sainapse.ai/sitemap.md).